• Member Support Associate (Sunday - Thursday, 3:30pm - 12 am shift)

    Location : Location US-VA-McLean
    Member Support
  • Overview

    This is a Pipeline requisition; there are no current openings. Please note: candidates will be considered for next available opening.

  is looking for a Member Support Associate that will be responsible for executing’s member verification procedures and providing technical support. This includes responding to member verification questions and feedback via phone, e-mail, and live chat and troubleshooting and troubleshooting issues related to member verification. We're looking for a team player but someone who is able to operate independently, demonstrate initiative and has a keen understanding of customer support / operations management techniques and best practices. This position requires the ability to work the following schedule: Sunday through Thursday from 3:30pm to Midnight.


    • Provide timely, accurate, and efficient service to our customers via telephone, email, and live chat.
    • Verify member identification and follow verification procedures
    • Work with members to troubleshoot verification issues and provide a working solution.
    • Other tasks as assigned.


    • 6+ months in a technical customer service position or call center.
    • Intermediate to advanced computer skills; including proficiency with internet and search engines, operating systems, and browsers; effective manipulation of multiple screens simultaneously.
    • Demonstrate excellent written, verbal & interpersonal skills.
    • Projects a competent, enthusiastic, and empathetic demeanor with customers.
    • Strong interpersonal and communication skills, both spoken and written.
    • Ability to execute multiple tasks simultaneously in a fast-paced, high-volume work environment.
    • Flexibility to quickly adapt within to changing business needs and processes.
    • A passion for delivering an excellent customer experience.
    • Flexibility and reliability to work nights, weekends, and holidays as needed.
    • Must possess positive “can-do” attitude and strong work ethic.
    • Strong initiative, drive to succeed, and time management skills
    • Military experience is a plus, especially those with a personnel management MOS/rating/designator.
    • Excellent attention to detail, spelling, and multi-tasking abilities.
    • Outgoing, energized, and the ability to build great customer relationships.


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