ID.me is looking for an excelent Member Service/Support Associate who will be responsible for executing ID.me’s member verification procedures and providing technical support. You are the first line of communication between the company and our customers. Empathy is your middle name when assisting each and everyone of our customers.
We're looking for an energetic and sympatheic team player, someone who is able to operate independently, demonstrate initiative, quick learner and has a keen understanding of customer support / operations management techniques and best practices in a technology environment.
You'll be part of a great and fun team. We work hard and play hard and our office is fun!
We have positions open for the following schedules:
Sunday through Thursday 10:30 am to 7 pm
Tuesday through Saturday 3:30 pm to midnight
Monday through Friday 3:30 pm to midnight
Our Core Values:
*Don't be a jerk. *Always compete. *Ask questions like a 5-year-old. *Inspire people with your passion. *Make something better everyday. *Treat each customer like your favorite family member. *Own your mistakes so you can learn from them. *Details are everything. *Act like a scientist not a talking head. *Be thruthful (even when is hard). *If the rule prevents the right outcome, then break the rule. *Reflect ID.me's values in your actions.