ID.me is seeking an experienced, sales-oriented and results-driven Customer Success Manager to join our growing enterprise team. The primary responsibilities include engaging with our customers, building relationships with key stakeholders, enhancing customer satisfaction, and ensuring renewals. Our ideal candidate has excellent relationship-building and communication skills, and a track record of being a trusted advisor to customer stakeholders. The Customer Success Manager provides the ongoing, strategic oversight for our valued customers, helping them to adopt and realize meaningful business goals through the use ID.me’s products.
ID.me is a venture backed company in hyper-growth. We are adding about a new million users per month with more than 30,000 new users signing up per day. We have had negligible business customer churn since inception, and we almost always significantly upsell and cross-sell accounts after establishing a relationship.
To make the world a more trusted place by enabling transparent and efficient interactions between people and organizations.
Our Core Values:
*Don't be a jerk. *Always compete. *Ask questions like a 5-year old. *Inspire people with your passion. *Make something better every day. *Treat each customer like your favorite family member. *Own your mistakes so you can learn from them. *Details are everything. *Act like a scientist, not a talking head. *Be truthful (even when it's hard). *Reflect ID.me's values in your actions. *If the rule prevents the right outcome, then break the rule.