As a Customer Success Manager, you will empower senior leaders at large companies to attain their growth goals by leveraging ID.me’s cutting edge identity verification software. You will be tasked with building, maintaining, and cultivating relationships with our most strategic customers. Accounts in your portfolio are top internet retailers, with contract value ranging between $50K-$250K annually and the potential to grow exponentially through expanded use of ID.me. Your role involves a consultative, critical and analytical approach to digital identity as a marketing solution. By understanding your clients’ business and objectives, you’ll identify opportunities for growth, provide comprehensive reporting and help build executive consensus to implement and optimize new marketing strategies.
The ideal candidate is highly competitive, self-motivated, patient and both a strong leader and teammate who wants to make a major impact on some of the top brands in the world while having a lot of fun doing it!
If you love the fast-paced environment of a startup, creative solutions for digital marketing, working with smart people and opportunities for fast growth, then this is an incredibly unique opportunity to join an accomplished team as we scale.
To make the world a more trusted place by enabling transparent and efficient interactions between people and organizations.
Our Core Values:
*Don't be a jerk. *Always compete. *Ask questions like a 5-year old. *Inspire people with your passion. *Make something better every day. *Treat each customer like your favorite family member. *Own your mistakes so you can learn from them. *Details are everything. *Act like a scientist, not a talking head. *Be truthful (even when it's hard). *Reflect ID.me's values in your actions. *If the rule prevents the right outcome, then break the rule.