ID.me

Customer Success Manager

Location : Location US-VA-McLean
Sales

Overview

As a Customer Success Manager, you will empower senior leaders at large companies to attain their growth goals by leveraging ID.me’s cutting edge identity verification software. You will be tasked with building, maintaining, and cultivating relationships with our most strategic customers. Accounts in your portfolio are top internet retailers, with contract value ranging between $50K-$250K annually and the potential to grow exponentially through expanded use of ID.me. Your role involves a consultative, critical and analytical approach to digital identity as a marketing solution. By understanding your clients’ business and objectives, you’ll identify opportunities for growth, provide comprehensive reporting and help build executive consensus to implement and optimize new marketing strategies. 

 

The ideal candidate is highly competitive, self-motivated, patient and both a strong leader and teammate who wants to make a major impact on some of the top brands in the world while having a lot of fun doing it! 

 

If you love the fast-paced environment of a startup, creative solutions for digital marketing, working with smart people and opportunities for fast growth, then this is an incredibly unique opportunity to join an accomplished team as we scale.

Responsibilities

  • Own the relationship and ultimate success of a portfolio of ID.me’s top enterprise customers, including initial onboarding, strategy development, product optimization, and retention   
  • Develop a trusted advisor relationship with clients, understanding their business strategy and KPIs
  • Deliver next-level results and service while continuously considering creative solutions to improve products and increase adoption
  • Serve as your clients’ advocate internally by liaising with senior leaders across ID.me including sales, marketing, product, engineering, and support
  • Maximize value for your clients by influencing decision-makers to implement ID.me according to best practices and by leveraging our entire suite of services
  • Transform clients into champions by maintaining high levels of engagement and communication, conducting routine performance reporting, strategic planning, and business reviews
  • Drive customer advocacy in the form of case studies, testimonials, and referrals 
  • Contribute to the evolution our of process and product through organized and data-driven communication
  • Effectively identify, respond and resolve integration issues and renewal risk both independently and through collaboration with ID.me teammates

Qualifications

  • 5+ years of experience in Customer Success, Account Management, Strategic Partnership, Business Development, or related area 
  • Demonstrated success in fast-based and demanding environments – you relish adversity, overcoming obstacles and solving challenging problems
  • Strong communication skills and high EQ makes you patient, tact, resilient, and equally effective in building consensus and deescalating conflict
  • Detail-oriented with the ability to learn quickly and manage multiple relationships while setting priorities and remaining organized 
  • Strong quantitative and analytical skills with the capacity to independently build convincing, data-driven proposals
  • Proactive, confident and energetic attitude with the desire to be a key player on a high-performing, fun-loving team
  • Entrepreneurial spirit with a healthy dose of humility
  • Travel expectations up to 25%


Our Mission:

To make the world a more trusted place by enabling transparent and efficient interactions between people and organizations.

 

Our Core Values:

*Don't be a jerk. *Always compete. *Ask questions like a 5-year old. *Inspire people with your passion. *Make something better every day. *Treat each customer like your favorite family member. *Own your mistakes so you can learn from them. *Details are everything. *Act like a scientist, not a talking head. *Be truthful (even when it's hard). *Reflect ID.me's values in your actions. *If the rule prevents the right outcome, then break the rule.

 

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