ID.me is seeking a sales-oriented and results-driven Customer Success Manager to join our growing team. Responsibilities include on-boarding and building a strong relationship with our customers, understanding the customer’s experience with ID.me’s product, acting as a champion for the customer within ID.me, and identifying and closing upsell and cross-sell opportunities. Our ideal candidate has excellent relationship and communication skills, a strong track record of retaining and upselling accounts, and is intrinsically motivated to perform at a high level.
ID.me sells into business accounts and brands such as Apple, Veterans Affairs, Allscripts, Ford, GM, and Luxottica. This position reports to the Head of Sales for Group Verification. The Customer Success Manager supports the business owner who uses ID.me’s product. Our goal is to ensure that business owner gets internal recognition within their company, to include getting promoted, for selecting ID.me’s product.
ID.me is a venture backed company in hyper-growth. We are adding about a new million users per month with more than 30,000 new users signing up per day. We have had negligible business customer churn since inception, and we almost always significantly upsell and cross-sell accounts after establishing a relationship.
To make the world a more trusted place by enabling transparent and efficient interactions between people and organizations.
Our Core Values:
*Don't be a jerk. *Always compete. *Ask questions like a 5-year old. *Inspire people with your passion. *Make something better every day. *Treat each customer like your favorite family member. *Own your mistakes so you can learn from them. *Details are everything. *Act like a scientist, not a talking head. *Be truthful (even when it's hard). *Reflect ID.me's values in your actions. *If the rule prevents the right outcome, then break the rule.